Frequently Asked Questions
Where do we check in at?
Shuttle service is included with all tours. Our usual pickup point is the downtown Anchorage Visitors' Center, however we are happy to pick up from most major hotels and locations around Anchorage. Let us know where you're staying and we can send the shuttle to you. If you have your own transportation, let us know and we will give you directions to the trailhead.
When do we check in?
Start time is generally 8am at the shuttle or 9am at the trailhead.
What should I wear?
Helmets, goggles, gloves, and face masks are provided. Make sure to wear clothes you don’t mind getting dirty! Close-toed shoes are a must. Waterproof shoes are even better. A heavy coat, long sleeve shirts and pants are required. Rain gear and a hoodie is also good (If you don’t have your own, we have a limited selection available). Sunblock, sunglasses and a change of clothes are optional.
What should I bring?
As with all Alaskan adventures you'll need bug repellant, a camera, and your overnight items (if you are on an overnight tour). Snacks, hot meals and drinks are provided on all tours. If you have particular dietary needs, please let us know when you make your reservation. Camping gear is provided on overnight tours.
What is the best way to capture the moment?
There will be many opportunities to stop and get photos of Alaska’s jaw dropping scenery. Your guide will be sure to stop at the best photo opportunity spots so we encourage everyone to bring a camera. However, we urge all of our guests to pack electronic items in waterproof bag. You will be exposed to varying conditions from dust to dirt to mud and snow and more.
What can I expect for lunch?
All of our tours include a hot, Alaskan meal. We're not talking dehydrated, prepackaged food or a half-burned tin foil dinner. Our "crafty" box is filled full of snack options. At our destination, we break out our grill and you get to relax and enjoy serenity with a hot cup of tea, coffee, or cocoa.
Is there an age requirement?
Guests MUST be 16 or older to drive. Anyone under the age of 18 must have a parent or legal guardian sign a release and accompany them on the tours.
What's your cancellation policy?
Call or email us 48 hours or more before your tour and you will receive a 100% refund. 47 to 24 hours before the tour and you will receive a 50% refund. Less than 24 hours, including no shows, 100% of the tour fee applies.
Call or email us a week or more before your tour and you will receive a 100% refund. 72 hours before the tour and you will receive a 50% refund. Less than 72 hours, including no shows, 100% of the tour fee applies.
This cancellation policy only applies to 49th State Motor Tours fees. If your tour includes payments to a third party (a hotel, for example), refunds for that portion of the package price will follow that vendor's refund policy.
Be aware, we rarely cancel for weather. If we do have to cancel a tour due to weather, mechanical failure or another unavoidable reason, you will receive a 100% refund of any monies and fees we have collected.
Are there any health issues I should consider?
Riding ATVs is bouncy, dirty, and often wet. Customers with serious neck, back, or joint injuries or chronic heart problems should use their own discretion about their capabilities to safely participate in this activity. It is STRONGLY RECOMMENDED that anyone with who has had recent surgery, especially on ankles, knees or their back, not participate in this tour. Although we try to always make customers comfortable both physically and mentally, some degree of impact on joints or some degree of customer anxiety about terrain is unavoidable. Please keep in mind that this is a physical activity. Mobility requirements vary by course, but all courses require some mobility.
Do I need to be experienced to ride the ATV or Side-by-Side?
All tours start with an introduction to the machines so you'll feel comfortable operating them. Our machines are incredibly easy, automatic machines that you will master in only a few minutes. Terrain varies by course. If we ever get to a part of the trail that you are uncertain of, let your guide know. That is what we are here for.
Is off-roading safe?
Off-roading is safe, if done safely. Stay on the course and follow the directions of your guides. Guides are equipped with a wilderness first aid kit, GPS and a satellite emergency beacon. You may be out of cell phone range, but you'll never be out of reach of emergency services.
Do I have to drive myself or can I ride as passenger?
You'll have your choice of driving your own ATV, riding with a friend, or having one of our expert guides drive you. We want you to be comfortable. Let us know at time of scheduling how many drivers and passengers are in your group and we'll accommodate your needs.